Skyscanner is a travel search engine that helps you compare car hire options from different travel providers. When you choose an option, you’ll complete your booking with the travel provider.
If you need to change or cancel your booking, or request a refund, contact the travel provider that manages your booking directly. They’ll have access to your booking and can explain your options.
Changing your booking
Change requests are subject to the travel provider’s terms, availability and any applicable fees.
Contact your travel provider if you need to change details such as your rental dates, times, vehicle or other booking information. They can confirm whether the change is possible and whether it will affect your booking price.
What if my vehicle or rental option is no longer available?
If the vehicle or rental option you booked is no longer available, contact the travel provider directly to discuss alternative options.
They can explain what alternatives are available and any changes that may apply to your booking.
If you have questions about changes, cancellations, or refunds, contact the travel provider you booked with directly. They'll have all the info about your booking and can usually help you with any questions.
Cancellations and refunds
Cancellation and refund options depend on the travel provider’s terms and your booking conditions.
Contact the travel provider that manages your booking to check whether you can cancel and whether you’re eligible for a refund.
Can't remember who you booked with?
Step 1) Check your email for a booking confirmation - it should have been sent when you made your booking.
Step 2) If you can't find it, check your junk or spam folder.
Step 3) If you still can't find your confirmation and aren't sure, check your bank or card statement. The company shown next to the charge should help you identify your travel provider.
Once you've identified who you booked with, you can use our partner contact list to find their customer support details.